There are many 4 types of support plans in AWS:
- Basic Support Plan
- Developer Support Plan
- Bussness Support Plan
- Enterprise Support Plan
Basic Support Plan
- Customer service and communities
- Trust Adviser
- Personal Health Dashboard
Developer Support Plan
- Customer service and communities
- Trust Adviser
- Personal Health Dashboard
- Contact : Email
- Time : Bussness Hour 9-5
- General Support : within 24.
- System Impaired : within 12 hour
Bussness Support Plan
- Customer service and communities
- Trust Adviser
- Personal Health Dashboard
- Contact : Email, Call , Chat
- Time : 24/7
- General Support : within 24.
- System Impaired : within 12 hour
- Production system impaired :within 4 hour
- Production system Down :within 1 hour
Enterprise Support Plan
- Customer service and communities
- Trust Adviser
- Personal Health Dashboard
- Contact : Email, Call , Chat
- Time : 24/7
- General Support : within 24.
- System Impaired : within 12 hour
- Production system impaired :within 4 hour
- Production system Down :within 1 hour
- System down: within 15 min
- Customers with this plan have a dedicated technical account manager (TAM)